SLA Tiers
Every client gets a written uptime guarantee. Enterprise clients get the highest tier automatically.
Multi-Layer Protection
Physical, network, data, and operational security — all owned and operated by us.
Physical Security
- Tier III equivalent data center in Tashkent
- 24/7 armed physical security guards
- Biometric + key card dual-factor access
- CCTV coverage of all critical zones
- N+1 redundant power (UPS + diesel generator)
- Precision cooling with N+1 redundancy
Network Security
- Multi-layer DDoS mitigation (up to 1 Tbps)
- BGP anycast routing for traffic scrubbing
- Private VLAN isolation per client
- Stateful firewall on all perimeter connections
- Encrypted management plane (TLS 1.3)
- Intrusion Detection System (IDS) active 24/7
Data Sovereignty
- 100% data stored within Uzbekistan
- Compliant with Law No. 213 on Personal Data
- No third-party cloud sub-processors
- Your data never leaves the country
- Full audit trail on data access events
- Right-to-erasure support on request
Monitoring & Visibility
- Real-time infrastructure monitoring (Prometheus/Grafana)
- Public status page with live uptime metrics
- Proactive alerting before issues impact clients
- Monthly uptime reports per account
- Access logs retained for 90 days
- Anomaly detection with automated remediation
When Something Goes Wrong, We Own It
We don't hide behind tickets. When there's a P1 incident, a senior engineer is on a call with you in under 15 minutes. We post public status updates every 30 minutes until resolved.
- Dedicated incident commander per client
- Public status page updated in real time
- Root cause analysis (RCA) within 48 hours
- SLA credits applied automatically — no need to ask
Compliance & Certifications
We meet the regulatory requirements that matter most to your business.
Law 213 Compliant
Full compliance with Uzbekistan's personal data protection law. All data stored locally.
GDPR-Ready
Data handling practices aligned with GDPR for companies serving European clients.
Tier III DC
Our data center meets Tier III standards for redundancy and availability.
ISO 27001 Aligned
Security management practices aligned with ISO 27001 framework. Audit support available.